Last updated: [INSERT DATE]

These Terms & Conditions govern your use of the Gheelicious website and your purchase of products through the website. By using the website or placing an order, you agree to these Terms & Conditions.

IMPORTANT: This is a website-ready draft for a UK-facing food business. Replace all bracketed placeholders with the correct legal/business details and have the final version reviewed by a UK-qualified legal professional before publication.

1. ABOUT US

The website is operated by [LEGAL BUSINESS NAME], trading as Gheelicious (“Gheelicious”, “we”, “us” or “our”).

• Registered address: [FULL BUSINESS ADDRESS]
• Company registration number: [NUMBER, IF APPLICABLE]
• VAT number: [VAT NUMBER, IF APPLICABLE]
• Email: [CUSTOMER SERVICE EMAIL]
• Telephone: [PHONE NUMBER, IF APPLICABLE]

2. USING OUR WEBSITE

You agree to use this website lawfully and not to misuse, disrupt, damage or attempt to gain unauthorised access to any part of the website, its systems or data.

We may update, suspend or withdraw parts of the website from time to time. We will try to keep product and website information accurate and up to date.

3. PRODUCT INFORMATION

We aim to describe our products accurately, including ingredients, allergens, pack sizes, prices and other important information. Product images are for illustration and may vary slightly from the product supplied.

Food products should be stored, handled and consumed in accordance with the instructions on the product packaging. Customers are responsible for checking the product label and allergen information before consumption.

Any nutritional, dietary, organic, sourcing, allergen, certification or health-related statement on the website should be based on the current product specification and applicable UK requirements.

4. ORDERS

When you place an order, you are making an offer to purchase the selected products. Your order is subject to acceptance and availability. We will normally confirm your order by email. A contract is formed when we confirm acceptance of your order, subject to these Terms & Conditions.

We reserve the right to refuse or cancel an order where there is a genuine reason, such as an obvious pricing error, suspected fraud, stock issue or inability to fulfil the order.

5. PRICES & PAYMENT

All prices displayed on the website will be shown in pounds sterling (£) and will state whether VAT is included where applicable. Delivery charges will be shown before you complete your purchase.

We may correct obvious pricing or product information errors. If an order has been affected by an obvious error, we will contact you and give you the appropriate options.

6. DELIVERY

We will display available delivery options, estimated delivery times and delivery charges at checkout or before you place your order. Delivery times are estimates unless a specific delivery date has been expressly agreed.

If there is an unexpected delay, we will provide appropriate information where reasonably possible. If we cannot deliver within the period required by applicable law or the period agreed with you, you may have cancellation or refund rights.

7. CANCELLATIONS, RETURNS & REFUNDS

UK consumer law may give customers purchasing online a right to cancel within 14 days of receiving goods, subject to statutory exceptions. Certain goods, including goods that deteriorate or expire rapidly, may be exempt from the statutory cancellation right.

Because Gheelicious sells food, whether a particular product can be returned will depend on its nature, condition, packaging and the applicable legal rules. Where a cancellation right applies, we will provide the required cancellation and refund arrangements.

If a product is faulty, damaged, unsafe, incorrectly supplied or not as described, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL]. Nothing in these Terms & Conditions limits your statutory consumer rights.

Where a lawful cancellation right applies, refunds will be handled in accordance with applicable UK consumer law. Where appropriate, the cost of standard delivery will also be refunded. Return postage arrangements will be communicated in accordance with the applicable rules and the circumstances of the return.

8. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, leaking, tampered with, or contains the wrong product, please contact us promptly with your order number and photographs where possible. We will assess the issue and provide an appropriate replacement, refund or other remedy where required.

9. ALLERGIES & FOOD SAFETY

Our products are food products. Please read the ingredient and allergen information on the packaging before consuming. If you have a food allergy or intolerance, do not rely solely on website information; check the product label and contact us if you need clarification.

We do not make medical claims through these Terms & Conditions. Any product-specific dietary or allergen statement must be verified against the final formulation and labelling.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, website content including text, logos, graphics, photographs, product descriptions and branding belongs to or is licensed to Gheelicious. You may not reproduce, distribute or commercially exploit this content without permission.

11. WEBSITE AVAILABILITY

We aim to keep the website available and secure, but we do not guarantee uninterrupted access. We may carry out maintenance, updates or changes to the website.

12. LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot lawfully be excluded.

Subject to the above, we will be responsible for losses that are reasonably foreseeable and caused by our breach of these Terms & Conditions or applicable law.

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales, unless mandatory consumer protection law in another part of the UK requires otherwise. The courts of the relevant UK jurisdiction will have jurisdiction as required by applicable law.

14. CONTACT US

Questions, complaints or cancellation requests can be sent to:

• [LEGAL BUSINESS NAME / GHEELICIOUS]
• [EMAIL ADDRESS]
• [POSTAL ADDRESS]
• [PHONE NUMBER, IF APPLICABLE]